1. Overview

We stand behind the quality of our repairs. This policy explains when refunds, replacements, or re-services are available.

2. Diagnosis Fee

If a diagnosis fee was collected, it is non-refundable as it covers the technician's time and assessment, regardless of whether you proceed with the repair.

3. Service Cancellation

You may cancel a scheduled pickup or service free of charge before our technician begins work. Once parts have been ordered or work has commenced, cancellation may incur charges for components and labour already invested.

4. Repair Not Successful

If we are unable to fix the reported issue, you will only be charged for the diagnosis fee (if applicable). Any advance paid towards parts or labour will be refunded within 7–10 business days to the original payment method.

5. Warranty Claims

If the same issue recurs within the 90-day warranty period, we will re-service the device free of charge. If the problem cannot be resolved, we will refund the labour portion of the original charge. Replaced parts remain warrantied per the component supplier's terms.

6. Non-Refundable Items

Custom-ordered parts, used or installed components, and software/data recovery services are non-refundable once delivered, except in cases of proven defect.

7. How to Request a Refund

Email sales@wishtek.in with your service ID, invoice, and reason for the request. We aim to respond within 2 business days and process approved refunds within 7–10 business days.

8. Contact

For questions about this policy, email sales@wishtek.in or call 9205869566.

Refund Policy